About Our Customer
Our customer, Interactive Services, is an exciting new sweepstakes casino committed to delivering an unparalleled gaming experience to its players. As part of the Customer Support team, you will work with players to ensure they feel engaged, appreciated, and satisfied with their journey. Join Interactive Services now and be a vital part of creating unforgettable moments for our players!
Job Summary
We are seeking dedicated and customer-focused individuals to join our support team for a new sweepstakes casino. As a Customer Support Specialist, you will assist players by resolving inquiries, troubleshooting technical issues, and ensuring an exceptional gaming experience. If you have excellent English skills, technical aptitude, and a passion for customer service, we’d love to hear from you!
Key Responsibilities
- Customer Assistance: Respond to player inquiries via email, chat, and other communication channels in a timely, professional, and empathetic manner.
- Issue Resolution: Handle account-related issues, including login difficulties, withdrawal requests, and verification processes.
- Technical Troubleshooting: Assist players in resolving technical problems, such as connectivity issues, game glitches, or payment errors, while providing clear, step-by-step guidance.
- Policy and Procedure Compliance: Ensure that all interactions adhere to company policies, legal requirements, and data protection standards.
- Education and Guidance: Explain game mechanics, promotions, and bonus terms to players, ensuring a clear understanding of all features and requirements.
- Documentation: Accurately log all interactions, issues, and resolutions in the system to maintain detailed records.
- Feedback Collection: Identify trends in player concerns and provide feedback to improve processes, products, and the overall player experience.
- Escalation: Collaborate with internal teams to escalate and resolve complex issues promptly.
Requirements
- Language Proficiency:
- Excellent written and verbal communication skills in English, with a focus on clarity and professionalism.
- Technical Skills:
- Ability to troubleshoot basic technical issues related to games, devices, or payment systems.
- Familiarity with customer support tools like CRM systems, chat platforms, or ticketing software is a plus.
- Customer Service Experience:
- Proven experience in a customer support role, preferably in online gaming, e-commerce, or a similar digital environment.
- Problem-Solving:
- Strong analytical and problem-solving skills, with a proactive approach to resolving player issues.
- Adaptability:
- Comfortable working in a fast-paced, dynamic environment with evolving processes.
- Teamwork:
- Collaborative mindset, with the ability to work effectively with other departments to address player needs.
- Availability:
- Flexibility to work shifts, including nights, weekends, and holidays as needed.
Preferred Qualifications (Not Mandatory)
- Previous experience in the online gaming or casino industry.
- Familiarity with sweepstakes regulations and compliance.
- Multilingual skills (additional languages).
What We Offer
- Competitive salary.
- Comprehensive training to help you succeed.
- Opportunities for career growth within a dynamic and innovative company.
- A supportive and inclusive work environment.