About Our Customer
Our customer, Spiral Interactive, is the company operating Gambino Slots - a social casino game app offering a variety of free online slot machine games with bonus features, designed for entertainment and not real money gambling. Currently we are looking for a motivated and ambitious Live Ops Manager to join our team! Join Spiral Interactive now and be a vital part of creating unforgettable moments for our players!
Responsibilities
- In-Game Operations:
- Manage in-game activities through the Back-end systems: set up promotions, configure features, implement pricing for Personal Offers, Payment Pages, etc..
- Oversee feature rollouts, monitor production
- Conduct end-to-end QA for live operations, including testing configurations, art assets, and report and track bugs
- External Game Activities:
- Set up and manage email campaigns ongoing and daily activities
- Support the Social Media Specialist with prize distribution and gift links
- Team Collaboration:
- Collaborate with Marketing Designers, Math Team, Feature Team
- Actively participate in daily meetings, knowledge-sharing sessions, and cross-functional collaboration
- Ability to explain technical concepts in simple and clear language
Requirements
- Minimum 2 years of experience in the gaming industry (Live Ops, QA or Tech Support roles)
- Proficient with Jira (task management and bug reporting), Excel/Google Sheets, and familiarity with SQL
- Logical thinker with strong problem-solving skills and a technical mindset
- Detail-oriented, proactive, independent, with strong time management skills
- Language: Fluent English, speaking and writing
Advantages:
- Technical education
- Passion for gaming and an understanding of player behavior
- Scripting: ability to write basic scripts in Python or JavaScript
- Experience in such tools as Optimove, GiG Core X (BO), GiG Logic
What We Offer
- Competitive salary.
- Comprehensive training to help you succeed.
- Opportunities for career growth within a dynamic and innovative company.
- A supportive and inclusive work environment.